|Do you offer free shipping?|
|Yes, we offer free shipping on qualifying orders of $40.00 or more shipped to a US address. The merchandise total must be $40.00 or more, taxes do not count towards the total.|
Unfortunately we are not able to offer free shipping on international orders.
|Do you offer curbside pickup?|
|Yes, we do offer curbside pickup. After your order is placed, you will get an order confirmation email. This does not mean that your order is ready for pickup. We will get to work cutting and packaging your order and will get back in touch with you when it is ready for pickup, at which point we can set up a time for the pickup to take place. Since the store does not have regular open hours, there will be limited windows of opportunity for the pickup to take place, but we will work with you to find an acceptable time.|
|How long does shipping take?|
|We try our best to process all orders within 1-5 business days of payment. In unusual circumstances, or times of high order volume, order processing times may be delayed longer, but we will make every effort to keep customers updated when this occurs by posting a notice on our website. Once the order has been processed and shipped, the actual shipping timeframe is dictated by the United States Postal Service. Domestic Economy packages take anywhere from 2-5 days to arrive. Domestic Priority packages typically take 2-3 days to arrive. International package delivery times can vary greatly, 1-3 weeks is most common, but some packages can take up to 6 weeks or longer.|
|Do you ship internationally?|
|Yes, we ship everywhere.|
|How do you fill out customs forms for international packages?|
|Customs forms are filled out honestly and accurately. All fabric is marked as merchandise and the dollar amount is equal to the price you paid for the merchandise only, the shipping charges are not included.|
|Will I owe customs fees/taxes/duties on my international order?|
|Customs charges are different for every country and are determined by the country where the package is being delivered. As such, we have no control over what fees, taxes or duties will or will not be charged. Please check your country's rules and regulations as to what fees you may incur. Buyers are responsible for any and all taxes, fees, or duties charged.|
|My package has been lost or damaged, what happens next?|
|We ship all orders through the United States Postal Service and once the package has been handed off to USPS, the responsibility for the transit of the package lands on USPS. If the package is lost or damaged while in transit, USPS is liable for the damage/loss. If this happens, please contact USPS to file a claim. They will need your tracking number to open a claim. If you need more information about the package, please feel free to contact us and we will help in any way we can, however, you will need to file the claim in order to receive the reimbursement. If we fill it out, they will send the money to us. |
If your order has been marked as delivered, but you have not received it, please contact your local branch of the post office to inquire about it. Since the tracking information shows it was last in their hands, they will best be able to assist you.
We do not assume responsibility for packages lost in transit and will not reship orders lost or damaged in transit.