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Frequently Asked Questions


Shopping


How is your fabric priced?
Fabric is priced separately by the fat quarter or half yard.  If you wish to purchase a fat quarter of fabric, be sure that option is selected from the drop down list.  If you wish to purchase a half yard, then choose the half yard option.  If you purchase more than one half-yard, the fabric will be combined into one continuous cut of fabric.  Precuts, bundles and kits are all priced separately.  Elastic and trims are priced by the yard.

Do you combine yardage?

Yes, we always combine yardage on the half yard listings. If you purchase more than one half yard of the same fabric, we will combine the yardage and send a single cut of fabric.

We only combine fat quarters if it does not change the shape of the fabric. For example, if you order two fat quarters, we will send a single half yard of fabric as it can be easily cut into two fat quarters. If you purchase three fat quarters, we will send a half yard plus an extra fat quarter, as a ¾ yard cut cannot be separated into 3 fat quarters. If you purchase 4 fat quarters, we will send a single one-yard cut of fabric as it can be split into 4 fat quarters.



Can I cancel my order?
You can only receive a full refund on a cancelled order if it has not been cut or shipped.  If the order has already been cut, there will be a 25% restocking fee to cancel the order as the fabric has been cut from the bolt and as such can no longer be sold as yardage.  If your order has already been shipped, then we can no longer cancel or refund the order.  We try to process orders as quickly as possible, so the window to ask for a cancellation is pretty short.


Returns and Exchanges


Can I return or exchange my order?
No, we do not allow returns or exchanges on purchases.  Feel free to contact us for color-matching or other style suggestions prior to purchasing if you are unsure about your purchase.

What happens if an order is returned to sender, either because of an incorrect address or because the package is refused by the customer?
If a package is returned to us by mail, we will contact the customer to let them know.  Once the customer has paid the appropriate shipping charges, the package will be reshipped to an updated address.  If the customer does not want to pay shipping charges to reship the package, the order amount will be refunded minus a 25% restocking fee and the original shipping charges.  The customer will get a refund of 75% of the merchandise total only.


Shipping


Do you offer free shipping?
Yes, we offer free shipping on qualifying orders of $40.00 or more shipped to a US address.  The merchandise total must be $40.00 or more, taxes do not count towards the total.

Unfortunately we are not able to offer free shipping on international orders.

Do you offer curbside pickup?
Yes, we do offer curbside pickup.  After your order is placed, you will get an order confirmation email.  This does not mean that your order is ready for pickup.  We will get to work cutting and packaging your order and will get back in touch with you when it is ready for pickup, at which point we can set up a time for the pickup to take place.  Since the store does not have regular open hours, there will be limited windows of opportunity for the pickup to take place, but we will work with you to find an acceptable time.

How long does shipping take?
We try our best to process all orders within 1-5 business days of payment.  In unusual circumstances, or times of high order volume, order processing times may be delayed longer, but we will make every effort to keep customers updated when this occurs by posting a notice on our website.  Once the order has been processed and shipped, the actual shipping timeframe is dictated by the United States Postal Service.  Domestic Economy packages take anywhere from 2-5 days to arrive.  Domestic Priority packages typically take 2-3 days to arrive.  International package delivery times can vary greatly, 1-3 weeks is most common, but some packages can take up to 6 weeks or longer.

Do you ship internationally?
Yes, we ship everywhere.

How do you fill out customs forms for international packages?
Customs forms are filled out honestly and accurately.  All fabric is marked as merchandise and the dollar amount is equal to the price you paid for the merchandise only, the shipping charges are not included.

Will I owe customs fees/taxes/duties on my international order?
Customs charges are different for every country and are determined by the country where the package is being delivered.  As such, we have no control over what fees, taxes or duties will or will not be charged.  Please check your country's rules and regulations as to what fees you may incur.  Buyers are responsible for any and all taxes, fees, or duties charged.

My package has been lost or damaged, what happens next?
We ship all orders through the United States Postal Service and once the package has been handed off to USPS, the responsibility for the transit of the package lands on USPS.  If the package is lost or damaged while in transit, USPS is liable for the damage/loss.  If this happens, please contact USPS to file a claim.  They will need your tracking number to open a claim.  If you need more information about the package, please feel free to contact us and we will help in any way we can, however, you will need to file the claim in order to receive the reimbursement.  If we fill it out, they will send the money to us. 

If your order has been marked as delivered, but you have not received it, please contact your local branch of the post office to inquire about it.  Since the tracking information shows it was last in their hands, they will best be able to assist you.

We do not assume responsibility for packages lost in transit and will not reship orders lost or damaged in transit.


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Fresh Modern Fabric PH: 419-358-0233 | Address: 103 1/2 Vine Street, Bluffton, Ohio  45817